Progressive RCM LLC Our values your privacy and is committed to safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, or communicate with us, including through SMS messaging.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
a. Personal Information
Full name
Email address
Phone number (mobile or landline)
Mailing address
Practice name or healthcare facility (for providers)
Job title or role
b. Protected Health Information (PHI) (as defined by HIPAA)
Medical history
Insurance details
Diagnoses
Treatment information
Billing and claim data
c. Technical Information
IP address
Browser type and version
Pages visited on our website
Device type
Cookies and usage data (see Section 7)
2. How We Use Your Information
We use collected information to:
Process medical billing and claims
Communicate with healthcare providers and patients
Send appointment reminders, billing updates, service notifications, and customer support messages via SMS or other channels
Manage user accounts
Provide customer support
Comply with legal and regulatory requirements
Improve our website and services
Prevent fraud, abuse, or misuse
We never sell, rent, or lease your personal information or mobile phone numbers to third parties for marketing purposes.
3. SMS Messaging Policy & Consent
By providing your mobile number, you consent to receive text messages for purposes outlined in this policy.
Message frequency may vary
Message & data rates may apply
Opt-out at any time by replying STOP
Request help by replying HELP
Your mobile number will only be used for approved purposes and will not be sold or shared for marketing
4. How We Share Your Information
We share your data only in the following cases:
With Your Consent – When you authorize us to share it
With Service Providers – Trusted vendors assisting with operations (e.g., IT, SMS, payment processing) under confidentiality agreements
Legal Requirements – When required by law or court order
Business Transfers – In case of merger, acquisition, or sale
5. HIPAA Compliance
We strictly follow HIPAA regulations to ensure the confidentiality, integrity, and security of PHI. We maintain strong administrative, physical, and technical safeguards, and require our vendors to do the same.
6. Data Security
Security measures include:
Encryption
Firewalls
Role-based access controls
Regular security audits
Note: No internet-based system can be guaranteed 100% secure.
7. Cookies & Tracking
We use cookies to:
Improve website functionality
Analyze performance
Personalize your experience
You may disable cookies in your browser settings.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. If we discover that we have collected information from a child without consent, we will delete it promptly.
10. Your Privacy Choices
You have the right to:
Access, update, or correct your information
Withdraw SMS or communication consent
Request deletion of your data (subject to legal requirements)
Opt-out of marketing emails or newsletters
Contact Us:
Email: info@progressivercm.com